Customer Service Specialist
Full Time • Seattle
Job Title: Customer Service Specialist
Location: Seattle
Opening: Full-Time
Department: Customer Service
Reports to: Customer Service Manager
Pay Scale: $19.00
Job Summary: The responsibility of the Customer Service Specialist is to answer emails and accept phone calls from external customers, sales staff and vendors. Apart from responding to these inquiries our Customer Service Specialist provides information to the customer that will help them in making decisions to resolve any concerns. Our ultimate expectation is to hire and retain individuals that enjoy a challenging, fast paced environment with room to grow within the organization.
Essential functions of the Position:
· Handling customer service issues by obtaining and evaluating all relevant data.
· Dealing with customers by phone, email or in person in a professional manner.
· Managing the accounts of customers, keeping detailed documentation of interactions.
· Assisting customers with complaints and service needs in regards to their purchase.
· Providing customers with discounts, refunds, exchanges or other offers in regards to their purchase.
Preferred Qualifications:
· Intermediate to advanced computer skills with the ability to navigate multiple computer screens.
· Intermediate to advanced phone skills.
· Ability to type 60 words per minute.
Requirements:
· Drug Screen
· Background Check
· Must be able to work in a fast paced, high stress and ever changing environment.
· Must have strong organizational, multitasking and time management skills.
· Must have strong verbal and written communication skills.
· Must be a team player with the ability to work independently.
Education:
· High School graduate, GED or equivalency
Benefits:
· Health Insurance Coverage (Medical, Dental & Vision). We Pay 100% premium coverage for employee
· 7 paid Holidays a year
· PTO (Paid Time Off) program
· Life Insurance Plan ($75,000)
· 401K with employer matching program
Albert Lee Appliance is an equal opportunity employer.
Job Type: Full-time
Salary: $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Work Location: In person
Compensation: $19.00 per hour
For over 84 years, Albert Lee Appliance, a three-generation, family-owned business continues to grow and serve the Puget Sound with quality you can count on and service you can trust. We are proud to have served this community for so long and wouldn't be here without our loyal customers. There's a reason why we're Washington State's largest independent appliance dealer, and it's not a secret. Simply put: we have the experience. We're the original appliance experts, for over eight decades.
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
(if you already have a resume on Indeed)
Or apply here.
Medical, Dental & Vision Plan
We pay 100% premium coverage for employees
401K Employer Matching Program
Albert Lee Appliance matches up to 5%!
Opportunity for Growth
We have over 10 departments to advance your career!
Stable & Reliable
We have been in business for over 80 years and continue to grow.
$75,000 Life Insurance Policy
Financial security is important.
Competitive Wages
We value our employees and know what they're worth.